Complaints

Complaint conditions of the VirginGrip s.r.o. (Ltd.)

This Claim Code is a part of the Terms and Conditions at www.virgingrip.com, the owner and operator is as followed:

Seller:
VirginGrip s.r.o. (Ltd.)
Registered office at: Tisá 382, 403 36 Tisá, Czech Republic
VAT Nr.: CZ05579406
Registered: Commercial Register kept by the Regional Court in Ústí nad Labem, Section C, Insert 38496
Contact: sales@virgingrip.com
Phone: +420 724482300


The provisions of Act No. 89/2012 Coll., The Civil Code and Act No. 634/1992 Coll., On Consumer Protection (No. 634/1992 Coll.), as amended, govern this Complaint Code. The Complaint Rules supplement business Terms and apply to consumer goods (hereinafter “Goods”) in which the Buyer’s liability for defects (hereinafter “Complaints”) is exercised during the warranty period.


The VirignGrip ́s main focus is the holds quality and design. We intend to deliver only the best ones. Providing a defect occurs on a VirginGrip climbing hold such as a crack or a hole has not been drilled correctly, please, do not hesitate to contact us and we shall repair it. Our simple warranty conditions do not discourage you from such possible claims. Just send us an email or give us a call. Specify the name of the person who ́d placed the Order, your email address associated with the Order, and images of the defect. Providing a design or material defect ́s occurred, we need to be informed in order to fix it. Providing the climbing hold needs to be checked and examined in order to find out the cause of the fault, the standard costs associated with the return of the goods to the company address are fully covered by the VG behalf.

Replacement or claims do not apply to the following:

  • Cosmetic defects associated with the nature of mechanical properties of the polyurethane material.
  • Our holds are designed for flat walls only. The Warranty does not apply to defects or cracks caused by their use on uneven or wavy surfaces.

We shall contact you, either via email or phone, as soon as we can; maximum within 10 working days from the date of the Claim issue. To avoid ambiguity, fill out the official Claim Form supplied.

With many thanks, yours VirginGrip Team.


Download Complaint Form (PDF document)

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